FAQ
- Why do I get "DNS lookup failed on host u'us.vpnxl.com" error when trying to connect?
- How can I change my subscription plan to annual or semi-annual?
- I get a message that says “Authentication failed” when trying to log in.
- I've managed to log in, but now I’m stuck. I see the wheel that is spinning endlessly. What can I do?
- I've registered my IP address, however, I'm still not able to connect to the Internet when I change the DNS.
- I'm not able to connect to the Internet once I change the DNS.